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News: Downtime in Dallas[UNEXPECTED] [COMPLETED]

Published: 2018-08-09 Back

Hello,


We are suffering downtime in Dallas, affecting random servers. We suspect this could be caused by heating issues inside our datacenter. We have asked them to investigate and will provide RFO to this page and our social media.


Please stand-by for further updates. (13:34 GMT+2)


UPDATE(17:24 GMT +2): We have discovered that it is a switch problem. We have restarted switches and servers should now be getting connected back to the internet. Please do let us know if you still can't reach your server. Some VPS clients are affected by drive failure on hypervisor. We are awaiting replacement.


VPS UPDATES:


(20:00 GMT +2): We discovered that the problematic hypervisor got 2 drives to fail in the array, thus taking the whole of it dead and destroying data in the process.


(20:20 GMT +2): Drives replaced.


(21:00 GMT +2): Server rebuilt from scratch.


We have notified all users and will be compensating them with free full month and a new VPS or a refund of their last payment.