News: [RESOLVED] Issue with nodes BS-DALXEN1 and BS-DALOVZ71

We are aware of an issue impacting services on our VPS nodes: BS-DAL-Xen-1 and BS-DALOVZ71. We are investigating the cause and will update this post with more info as we have it.

01.09.2024: At this point KVM has been requested from datacenter, but being Sunday there are no available technicians , so we will be provided one at Monday morning - earliest possible.

01.09.2024: This turned out to be CPU died due to fans failing and overheat. We migrated the disks and RAID card to an identical replacement server. It was able to boot, but then failed out of nowhere before we could even pull the data.

02.09.2024 - 03.09.2024 :

Next step was that we got a temporary replacement RAID card, which could make the server boot again. However, it also failed a couple minutes into the OS. Reboot resulted in one of the drives going offline and putting the array in Degraded mode.e.

Due to all of this, the host filesystem and some VPSes (including BS-DALOVZ71, which is a OpenVZ-Inside-Xen VPS) required a FSCK to get online - there was some data corruption. We did FSCK on the host system to get online.

Before we acted further, we managed to pull out all VPS-es to another Xen node having available resources - a XenStorage one.

FSCK was performed on our own VPS-es, which brought them online.

If your service is still not online, it probably needs a FSCK. This can be done over VNC access. If you experience any issue, open a ticket so we can help you out.

We are deeply sorry for the inconvenience caused by this accident and the prolonged downtime.

We will do our best to prevent this issue in the future and for the time being we have stopped selling Xen VPS-es.