10:14 PM GMT+2 Our equipment in Dallas is unreachable at the moment. We have datacenter team investigating the cause on site, pending further information.
01:29 AM GMT+2 After checking our entire equipment, our datacenter team discovered that our main distribution switch has had it's drive fail, therefore erasing the data on it.
We are already working on getting a replacement, however the bad part is that this happens on Friday afternoon/evening time, so it may take a day before we can get back online. We are working on sourcing the replacement, but faced with the bad timing and the limited staff available, it increases the possible recovery time.
What we are sure, is that no server is affected and the data is intact. Unfortunately, the entire network is offline and access to the data is impossible.
We are truly sorry for the inconvenience this has caused you and we will taking preventive measures to minimize impact in case such thing ever happens in the future.
We will update this announcement as we have more information.
08:30 AM GMT+2 We have installed a temporary replacement switch and everything should now be online. Please contact us if you still can't reach your service.